Our Starling care team acts as an extension to our partner clinicians, essentially adding a nurse to the current staff.

From June 2023 through September 2024, approximately 8% of our calls resulted in confirmed symptoms that required initiating the clinical workflow. We counsel and triage your patients for you, and only escalate them for further evaluation if there is a clinical concern or they are determined to be at risk for an acute infection.

The early feedback loop executed by Starling’s care team allows patients to make proactive adjustments before infections develop. These touchpoints reinforce ideal patient behavior, allowing healthy habits to become second nature. Starling will escalate a patient when symptoms are confirmed or if a clinical concern is present, not only when the data highlights them as high risk.

Today, any time spent treating rUTI patients before an office visit is not reimbursable. With Starling’s remote care program, we help ensure your office gets reimbursed for time our nurses spend monitoring, health coaching, and coordinating with your clinical staff for your patients' care. Starling provides the UrinDx device directly to users at no charge. Starling invoices the practice directly at a flat rate per month.